Frequently Asked Questions

You can book directly via WhatsApp by messaging us at the number listed on our page. An advisor will assist you immediately to quote and confirm your trip. You can also send us a message through the contact form on our website.

We recommend booking at least 3 to 4 weeks in advance for domestic and international flights within Latin America. For trips to Europe or destinations requiring a visa, we suggest a minimum of 6 to 8 weeks to process all necessary documents.

Absolutely! All of our packages are customizable. You can adjust dates, hotel type, add additional tours, or modify the trip duration. Message us on WhatsApp and we will put together a package tailored to your needs.

Yes, we arrange special packages for family groups, friends, corporate travel, and school excursions. We offer preferential rates for groups of 10 or more people. Contact us to receive a personalized quote.

We accept credit and debit cards (Visa, Mastercard, American Express), local bank transfers in Panama, Yappy, Nequi, and cash payments at our office. For some destinations, we also offer payment through Zelle.

Yes, we offer installment payment plans for many of our packages. The deposit amount and the length of the plan depend on the type of product (flights, packages, cruises) and the provider. Your advisor will share the exact plan available for your booking.

When we quote a package or flight, the price includes the standard taxes and airport fees known at the time of booking. Additional charges — extra baggage, seat selection, optional services, or fees applied by each airline or provider at check-in — are the passenger's responsibility. Your advisor will detail exactly what each quote includes.

Yes, for all international trips you need a valid passport with at least 6 months of validity before its expiration date. If your passport is about to expire or you do not have one yet, we can guide you through the renewal or application process in Panama.

We can give you initial guidance with no commitment on the visa requirements for your destination. Full visa-process assistance (help filling forms, preparing documents, and the consular appointment) is an additional service with a separate fee. The official visa and appointment costs are always paid by the traveler.

To travel with minors from Panama, in addition to the minor's passport, you need an exit authorization issued by the National Immigration Service if the minor is traveling with only one parent or with a third party. We can guide you on the requirements and the process; the actual application with Immigration is handled directly by the traveler, and if you prefer we can coordinate it as an additional service with a separate fee.

Yes, several destinations require travel medical insurance as an entry requirement — Cuba is the best-known case, but others apply and the list changes. For any international trip we recommend it as good practice. Your advisor will confirm whether it's mandatory for your route and help you arrange the right policy.

We are a travel agency based in Panama City. We primarily assist you through WhatsApp and social media to provide fast and personalized service from anywhere in Panama. You can also schedule an in-person appointment by contacting us directly.

Our WhatsApp support hours are Monday to Friday from 9:00 AM to 6:00 PM and Saturdays from 9:00 AM to 1:00 PM (Panama time). You can leave us a message outside business hours and we will reply on the next business day.

Yes, during your trip you can contact us via WhatsApp for any issue or need. We provide a 24-hour emergency number so you feel supported at all times during your stay.

We work with multiple airlines to offer you the best available fares and routes. Among our main partners are Copa Airlines, Avianca, Wingo, and other airlines operating from Tocumen International Airport in Panama City.

Yes, for cruises departing from Colón or Cartagena you need a valid passport with at least 6 months of validity. Some closed-loop itineraries may allow a national ID, but we always confirm the exact requirements based on your nationality before booking.

We coordinate ground transportation from Panama City to the port of Colón if you need it. The trip is approximately 1 hour and 30 minutes. You can also make your own way there.

The rates we quote include the cabin, all meals in the main dining room and included restaurants, onboard entertainment, and port taxes. Gratuities, alcoholic beverages, shore excursions, and specialty dining are paid separately.

Yes, cruises are ideal for families. You will need the minor's passport and, if traveling with only one parent or a third party, an exit authorization issued by Panama's National Immigration Service. We can help you arrange this permit.